Customer Service Administrator
Datchet
Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role
£25,000 – £26,000
(full description available)
Opportunity
An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.
With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.
Main Duties
- Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions
- Review and respond to comments
- Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings
- Maintain communication with Aftersales service agents
- Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations
- Manage repair and replacement requests and processing for products within guarantee period
- Liaise with credit control team to manage issues for processing returns
- Ensure system is kept up to date
Skills and Qualifications
- Able to persuade and influence in a positive way, both verbally and in writing
- Strong written and verbal communication skills.
- Good excel skills and MS packages
- Knowledge of digital technology
- Excellent use of English in a business setting (grammar / letter construction)