We are recruiting for a long term temporary After Sales Support Administrator to join this FMCG organisation mid October. The After Sales Support Administrator will work as part of a team to provide support to consumers by offering an exceptional level of customer service.
The After Sales Support team’s goals are to:
- Increase consumer satisfaction and brand loyalty
- Managing service agent and consumer problems and queries
- To improve turnaround times for repairs and replacements
- Increase the quantity of repairs in the market to stop consumers returning products to retailers
Day to day duties will include:
Providing administrative support to the After Sales Support Manager
Liaising with Repairs Partners and Store Managers on a daily basis
Proof reading packaging and instruction manuals / booklets
Updating Instructions and FAQ’s on our brand websites
Dealing with internal and external claims and queries and ensuring all records are kept up to date at all times
With extensive product and processes knowledge educate external service providers to provide the service to consumers
As part of the team carry out simple product testing and get involved in the research, launch and specification of new products.
Help implement new systems and procedures as necessary.
This will be a busy role with extensive liaison internally and also externally with consumers and service providers, therefore we are looking for candidates with strong communication skills, along with excellent written English skills due to the proof reading / editing element of this role.
We are also looking for a good working knowledge of Word, Excel, Outlook and SAP.
This is an ongoing temporary assignment working Monday to Friday working 8:30am – 5pm, 3 days in the office and 2 days working from home